Frequently Asked Questions
General
Do you illustrate all animals?
Yes! At Woodykiki, we celebrate the uniqueness of every pet. From cute bunnies to majestic horses, we lovingly create portraits customized to your preferred style.
Can I have more than 1 pet in a portrait?
Yes, we currently support 1 or 2 pets in a single portrait. If you'd like 3 or more pets in a single portrait, please reach out to our support team at support@woodykiki.com for assistance.
Can I add my pet's name to the portrait?
Yes! If you would like the portrait to include your pet's name, please contact our support team at support@woodykiki.com for assistance.
Is the photo I have taken suitable for use?
A great photo is captured in a beautifully illuminated setting, preferably without any alterations and with the use of natural lighting. It should be a close-up, frontal shot, showcasing the ears, head, neck, and chest in its entirety. Try to avoid capturing images from above or ones that appear blurry. For more details, please refer to our Photo Guidelines.
Is it possible to change my order after checkout?
Yes, it is possible to make changes to your pet portrait order. However, please contact support@woodykiki.com within 30 minutes of placing your order to request any changes. After the 30-minute timeframe, most changes, including address updates, cannot be made. Please be aware that making changes to orders may cause shipping delays in some cases.
Why am I receiving an email to upload a new photo?
After you place an order, our artists review the photos of your pet to ensure they meet our quality standards for creating the best possible portrait. We carefully assess factors such as resolution, focus, lighting, pet's positioning, and other important aspects. This thorough review process typically takes 1 business day. If your images do not fully meet our criteria, we will send you an email and, if available, a text message requesting new photos. This communication will explain what we are looking for and offer helpful tips to capture better pictures of your pet.
Shipping & Returns
What are the shipping times and costs?
We ship to the USA, UK, Europe, Australia, New Zealand, Canada and select countries in Asia.
- USA: 5-7 days
- UK & Europe: 3 - 7 days
- Australia & New Zealand: 5 - 7 days
- Canada: 5 - 7 days
- Southeast Asia: 5 - 7 days
- Middle East: 5 - 7 days
Enjoy FREE global shipping on all orders over $100. For orders under $100, a flat rate of $10 applies.
You can check our detailed shipping policy HERE.
Can I cancel my order after it has been placed?
Since our portrait products are all customized and handmade, we start working on each order promptly once it is placed. If you wish to cancel an order, please send an email to support@woodykiki.com within 30 minutes of placing your order, and we will evaluate your request for a refund. After 30 minutes, it will not be possible to cancel your order.
Will all my items be shipped together?
While we make every effort to deliver your items in one shipment, there may be instances where one item in your order is completed and shipped ahead of the others.
Can I return my pet portrait artwork?
At woodykiki, we create custom handcrafted products that are tailored to each customer and their pet. Due to the personalized nature of these products, we do not offer returns. We take great care in designing your custom artwork based on the photo you provided. However, if your item goes missing during shipping or arrives in a damaged condition, please contact us and we will make arrangements to promptly send you a replacement.
Order arrived damaged?
We strive to package our items with utmost care, but sometimes unfortunate incidents occur. If your item is lost during shipping or arrives in a damaged condition, please reach out to us via email at support@woodykiki.com. Kindly attach photos of the damage, and we will promptly arrange for a replacement to be sent to you.
Artwork & Previews
When can I expect my pet portrait preview?
Once your pet photos are approved, allow 3-5 days for our artists to complete a preview. We'll email confirmation when it's ready for your review.
What could delay the preview?
- New photo requests.
- Order modifications like size or style.
- Shipping address changes.