Frequently Asked Questions

Yes, we currently support 1 or 2 pets in a single portrait. If you'd like 3 or more pets in a single portrait, please reach out to our support team at support@woodykiki.com for assistance.

Yes! If you would like the portrait to include your pet's name, please contact our support team at support@woodykiki.com for assistance.

A great photo is captured in a beautifully illuminated setting, preferably without any alterations and with the use of natural lighting. It should be a close-up, frontal shot, showcasing the ears, head, neck, and chest in its entirety. Try to avoid capturing images from above or ones that appear blurry. For more details, please refer to our Photo Guidelines.

Yes, it is possible to make changes to your pet portrait order. However, please contact support@woodykiki.com within 30 minutes of placing your order to request any changes. After the 30-minute timeframe, most changes, including address updates, cannot be made. Please be aware that making changes to orders may cause shipping delays in some cases.

After you place an order, our artists review the photos of your pet to ensure they meet our quality standards for creating the best possible portrait. We carefully assess factors such as resolution, focus, lighting, pet's positioning, and other important aspects. This thorough review process typically takes 1 business day. If your images do not fully meet our criteria, we will send you an email and, if available, a text message requesting new photos. This communication will explain what we are looking for and offer helpful tips to capture better pictures of your pet.

The times below are estimates and begin after you have approved your artwork.

• USA & Canada: 3 - 7 Business Days
• UK, Europe, Australia & New Zealand: 3 - 7 Business Days
• Southeast Asia & Middle East: 5 - 7 Business Days

Enjoy FREE global shipping on all orders over $100. For orders under $100, a flat rate of $10 applies.

To ensure you receive your order as quickly as possible, we ship from a global network of warehouses. We always aim to ship from the location closest to you, depending on stock availability.

Our primary warehouse locations are:

• United States
• United Kingdom
• China

Our system automatically selects the best warehouse to fulfill your order based on your shipping address and our current inventory levels. This allows us to get your Woodykiki products to you efficiently.

No, you will not face any extra charges. We believe in transparent, all-inclusive pricing.

The price you see at checkout is the final price you pay. We cover all customs duties, import fees, and taxes required for delivery. This is also known as a "Delivered Duty Paid" (DDP) shipment.

With Woodykiki, there are absolutely no surprise charges. We handle everything so you can enjoy a seamless and worry-free shopping experience from checkout to delivery.

Since our portrait products are all customized and handmade, we start working on each order promptly once it is placed. If you wish to cancel an order, please send an email to support@woodykiki.com within 30 minutes of placing your order, and we will evaluate your request for a refund. After 30 minutes, it will not be possible to cancel your order.

While we make every effort to deliver your items in one shipment, there may be instances where one item in your order is completed and shipped ahead of the others.

At woodykiki, we create custom handcrafted products that are tailored to each customer and their pet. Due to the personalized nature of these products, we do not offer returns. We take great care in designing your custom artwork based on the photo you provided. However, if your item goes missing during shipping or arrives in a damaged condition, please contact us and we will make arrangements to promptly send you a replacement.

We strive to package our items with utmost care, but sometimes unfortunate incidents occur. If your item is lost during shipping or arrives in a damaged condition, please reach out to us via email at support@woodykiki.com. Kindly attach photos of the damage, and we will promptly arrange for a replacement to be sent to you.

Once your pet photos are approved, allow 3-5 business days for our artists to complete a preview. We'll email confirmation when it's ready for your review.

• New photo requests.
• Order modifications like size or style.
• Shipping address changes.