To ensure fast delivery, we ship from our global warehouses in the US, UK, and China. Your order will be dispatched from the most efficient location based on your address and our current stock.

Most importantly, the price you see at checkout is the final price you pay. We cover all customs duties and import taxes, so you can be confident there will be no surprise charges upon delivery.

Yes! After you order, our artists will illustrate your pet’s portrait and email you a proof within 3-5 business days for review.

Yes, all listed prices include the frames, which are designer-made at no additional cost.

• A great photo is captured in a beautifully illuminated setting, preferably without any alterations and with the use of natural lighting.
• It should be a close-up, frontal shot, showcasing the ears, head, neck, and chest in its entirety.
• Try to avoid capturing images from above or ones that appear blurry.

For more details, please refer to our Photo Guidelines.

Yes! At Woodykiki, we celebrate the uniqueness of every pet. From cute bunnies to majestic horses, we lovingly create portraits customized to your preferred style.

Yes, we currently support 1 or 2 pets in a single portrait.

If you'd like 3 or more pets in a single portrait, please reach out to our support team at support@woodykiki.com for assistance.

Yes, it is possible to make changes to your pet portrait order. However, please contact support@woodykiki.com within 30 minutes of placing your order to request any changes.

After the 30-minute timeframe, most changes, including address updates, cannot be made. Please be aware that making changes to orders may cause shipping delays in some cases.

Yes, we provide a premium designer gift box for free.